Comprehensive Standards and Policies
- Services
- Comprehensive Standards and Policies
Comprehensive Standards and Policies
Service Guarantee:
- Quality Assurance: We guarantee superior cleaning services that meet client expectations.
- Scope of Guarantee: This includes all aspects of cleaning, adhering to agreed-upon standards.
- Claiming Guarantee: If services do not meet standards, contact us within 2 days for a resolution, which may include a re-clean or adjustment in billing.
Health and Safety Policy:
- Commitment to Safety: Ensuring the safety of both staff and clients is paramount.
- Safety Practices: Use of safe, non-hazardous cleaning materials and strict adherence to health and safety protocols.
- Employee Training: Regular training and updates for staff on health and safety practices.
Employee Conduct Policy:
- Professional Conduct: Our staff are expected to demonstrate professionalism, punctuality, and respect for client property and privacy.
- Standards of Behavior: Strict adherence to a code of conduct reflecting our values of integrity and respect
Environmental Policy:
- Eco-Friendly Practices: We are committed to using environmentally sustainable cleaning methods and products.
- Reducing Environmental Impact: Continuous efforts to minimize our environmental footprint in all operational aspects.
Complaint Handling Policy:
- Process for Complaints: Clients can submit complaints via email, phone, or our website.
- Prompt Resolution: We aim to address and resolve all complaints efficiently, typically within 7 to 10 business days, ensuring client satisfaction.
Contact Information:
For any inquiries or further details regarding our policies, please reach out to us at [Click Here].